CUSTOMER ENGAGEMENT SYSTEM
The all-in-one conversation platform for sales & growth
Stop losing revenue between WhatsApp, Instagram, and Facebook Messenger. Mercur connects every customer touchpoint to drive higher conversions and turn scattered conversations into systematic growth.
Powering digital transformation for +1,000 leading organizations across Latin America
Build plattforms that turn conversations into revenue
The conversation platform that actually converts
No more switching between apps. No more lost conversations. From first contact to final sale, we implement structured processes that free your team to focus on strategic growth.
what is mercur?
One system that connects every customer touchpoint
When conversations scatter across WhatsApp Business, Instagram Direct, Facebook Messenger, and Webchat, opportunities get lost.
Mercur creates a unified operation where every interaction has context and every team member sees the complete landscape.
Mercur creates a unified operation where every interaction has context and every team member sees the complete landscape.
Multi-stage management
Convert chaotic conversations into structured sales processes. Every interaction keeps its history, your team stays aligned.
AI + human teamwork
Intelligent automation handles routine tasks while your team focuses on closing deals. Smooth handoffs, zero dropped conversations.
Performance insights
See exactly what converts. Track response times, conversion rates, and revenue attribution in real-time.
SOLUTIONS ENGINEERS
We build it with you, not for you
Unlike other platforms that dump software and disappear, our Solutions Engineers work directly with your team. We configure systems that fit your specific business, train your people, and optimize until everything runs smoothly.
Prompt-Blocks Builder
Build specialized processes for lead qualification, sales negotiations, and support. Each flow designed for results.
Stage Specialization
Different approaches for prospecting vs. closing vs. support—all coordinated through one intelligent system.
Mercur AI Signals
Our AI analyzes every conversation to suggest improvements and identify what drives conversions.
All conversations. One platform.
Zero chaos. Inbox zero.
Manage WhatsApp, Instagram, Messenger, and webchat from a single dashboard that remembers everything and automates what matters.
HUMAN-LIKE IA INTERACTIONS
AI that handles business, not just chat
Our agents process voice messages, analyze documents, and execute real business actions. From scheduling meetings to updating your CRM—all while maintaining natural conversations.
Voice processing
Understands voice messages and responds with natural audio that sounds like your brand.
Document intelligence
Upload contracts or invoices—the system extracts key information and uses it in conversations.
Real business actions
Schedule appointments, update records, process payments, generate quotes—all from chat conversations.
our products
Scale with the complete Vambe AI ecosystem
FAQs
How is Mercur different from chatbots or customer service tools?
Most chatbots follow scripts. Mercur's AI agents understand context, process voice and images, and execute real actions in your business systems. They update your CRM, schedule appointments, and process payments—all while maintaining natural conversations across WhatsApp, Instagram, and Facebook.
What businesses see the best results?
Medium-sized B2C companies with 50+ daily conversations across e-commerce, healthcare, education, and professional services. Healthcare clients reduce no-shows by 60%, e-commerce recovers 35% more abandoned carts, and education sees 45% higher enrollments.
How complex is implementation?
Surprisingly simple. Our Solutions Engineers handle setup while you maintain full control. Start with AI handling basic inquiries, gradually expand automation. Most clients reach 80% automation within 60 days with zero service disruption.
What integrations does Mercur support?
20+ native integrations including HubSpot, Pipedrive, Shopify, and Google Suite. Plus, with Vambe Axis, create custom no-code integrations with any system. Our agents don't just read data—they execute actions directly from conversations.
How does pricing work?
Transparent value-based pricing, not pay-per-conversation. All plans include 60-day guarantee. Additional conversations at $0.20-0.30 each, extra workflows at $80/month, additional numbers at $40/month. No hidden fees.
Join the 1,000+ businesses growing with Vambe
🇨🇱 HQ • Av. Vitacura 2939, Of. 302, Las Condes, SCL
🇲🇽 MX • Av. Chapultepec 360, P.3, Cuauhtémoc, CDMX
🇲🇽 MX • Av. Chapultepec 360, P.3, Cuauhtémoc, CDMX
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